Subscription Terms

Askalf · Version 1.6 · In force from August 14th 2026

This is a courtesy translation. The French version of these Subscription Terms is the only contractual version. In the event of any discrepancy, the French version prevails.

The Askalf service is published by Alf, a French société par actions simplifiée with share capital of EUR 8,606.50, having its registered office at 9 rue des colonnes, 75002 Paris, France, registered with the Paris Trade and Companies Register under number 845 055 102, intra-EU VAT number FR90845055102, represented by its présidente.

Contact: privacy@askalf.com for data protection, support@askalf.com for assistance.

These Subscription Terms govern access to and use of the Askalf platform. They apply to any online subscription entered into on or after their effective date.

Article 1 — Contractual documents

1.1 The contract comprises:

these Subscription Terms;
the Plan Description, in the version in force on the subscription date;
Annex 1, the Data Processing Agreement.

1.2 In the event of a conflict, these Subscription Terms prevail, in respect of the conflicting provision only. By way of exception, the Plan Description alone determines the features, limits and prices of the subscribed plan.

1.3 The Customer’s general purchasing conditions and any other document issued by the Customer are of no effect between the parties, whatever they may state and whenever they are communicated, unless expressly accepted in writing by Alf.

1.4 The contract constitutes the entire agreement of the parties on its subject matter and supersedes all prior exchanges. This provision does not limit Alf’s duty to inform, which article 1112-1 of the French Civil Code (Code civil) does not allow to be excluded.

1.5 These Subscription Terms do not govern the Corporate plan, which is the subject of a separate agreement between the parties.

Article 2 — Definitions

Administrator: a natural person designated by the Customer, holding rights to configure the Platform and manage Users. Administrators are not counted against the User allowance.

Anniversary Date: the day and month of the Effective Date, for each contract year. On a monthly subscription, the monthly anniversary date is the day of the month of the Effective Date, for each month.

Business Day: a day from Monday to Friday, excluding public holidays in metropolitan France.

Customer Content: all documents, data, information and files uploaded to the Platform by the Customer, its Administrators or its Users, or generated from them.

Dossier: a filing unit grouping Customer Content and the related tracking.

Effective Date: the date on which the first payment is collected, under article 15.5.

Option: any additional service subscribed by the Customer in addition to its plan, as described in the Plan Description.

Plan Description: the document published by Alf describing the plans, their features, their limits, the Options and the prices. Each version is identified by a number and a date.

Platform: the service provided by Alf, accessible online, in the version in force.

Privacy Policy: the document published by Alf describing the processing of personal data it carries out under its own responsibility. Each version is identified by a number and a date.

User: any natural person other than an Administrator invited by the Customer to access the Platform, whether or not they belong to the Customer’s organisation, including the Customer’s own clients and its external counsel.

Workflow: a sequence of steps configured on the Platform to handle a type of matter.

Article 3 — Purpose and scope

3.1 Alf grants the Customer, for the term of the contract, a non-exclusive, non-transferable right to access and use the Platform, limited to the Customer’s own needs.

3.2 Alf hosts and operates the Platform. No software is installed on the Customer’s systems.

3.3 The contract transfers no ownership right in the Platform to the Customer.

3.4 The Platform is reserved for persons acting for professional purposes. Alf does not contract with consumers, nor with legal entities not acting for professional purposes within the meaning of the introductory article of the French Consumer Code (Code de la consommation).

3.5 These Subscription Terms govern subscriptions taken out by Customers established in France or in another Member State of the European Union. A Customer established outside that territory is the subject of a separate agreement.

Article 4 — Subscription and acceptance

4.1 Subscription takes place exclusively online. By ticking a single box, separate from the payment button and not pre-ticked, the Customer accepts these Subscription Terms, the Plan Description and Annex 1, and acknowledges having read the Privacy Policy.

4.2 Before that validation, these documents are accessible from the subscription flow and made available to the Customer in a form allowing them to be stored and reproduced.

4.3 Alf retains, as evidence, the timestamp of acceptance, the account identifier, the email address of the person accepting, the plan and Options selected, and the version number of each of the accepted documents and of the Privacy Policy. This record is provided to the Customer on request.

4.4 The subscription confirmation sent automatically to the Customer by electronic means sets out the subscribed plan, the Options, the billing frequency, the price paid and the version number of the accepted documents.

4.5 On subscribing, the Customer declares that it acts for professional purposes and states whether it has the status of commerçant (trader) under French law. These declarations are retained with the record referred to in article 4.3. Alf may terminate the contract without indemnity, refunding the unused portion, if it appears that the Customer was not acting for professional purposes.

4.6 The Customer warrants that the person subscribing has authority to bind it.

Article 5 — Plans, usage limits and overage

5.1 The features and limits of the subscribed plan are those of the Plan Description in the version in force on the subscription date. That version, identified by its number and date, is retained with the record referred to in article 4.3.

They are fixed as at that date for the whole of the paid period. The effect of a later version of the Plan Description on a running subscription is governed by article 16.

5.2 These limits relate to the number of Administrators, the number of Users, the number of Workflows, the number of Dossiers, the storage volume and the number of languages.

5.3 Accounts are personal and may not be shared. Each User has personal credentials. Administrators are not counted against the User allowance: the two quotas are cumulative.

5.4 Any person other than an Administrator invited to access the Platform consumes one User seat, including where they are external to the Customer’s organisation.

5.5 Exceeding a limit triggers a technical block. Creation is refused, existing Content remains accessible, and a message invites the Customer to contact customer service. Raising a limit requires a plan change, under article 18.

5.6 The number of Dossiers is counted per contract year. The counter covers Dossiers created during the current twelve-month period and resets on each Anniversary Date, whatever the billing frequency of the subscription.

An archived or closed Dossier remains counted for the contract year in which it was created. Deleting a Dossier, even permanently, restores no Dossier to the current year’s counter; it does however free the corresponding storage volume, under article 12.

5.7 The storage volume covers all items retained, including attachments, successive document versions and logs.

Article 6 — Options

6.1 Available Options, their price and their billing frequency are set out in the Plan Description. The Options subscribed by the Customer are those it selected, retained with the record referred to in article 4.3.

6.2 Any Option billed annually requires an annual subscription. It follows the subscription and falls due on the same date.

6.3 The Askalf PRO Option, the legal agent, is billed for a twelve-month period as a single amount. It is non-refundable, subject to article 15.7. Its functional scope is identical whatever the subscribed plan, under article 10.3 bis.

6.4 The monthly LegalOps support hours Option provides advisory capacity for the month, under article 8.2. The price pays for that availability. Capacity unused at the end of the month is neither carried over nor refunded.

6.5 The LegalOps support hours included in the plan constitute an onboarding service. They are granted once, must be used during the first month following the Effective Date, do not renew for subsequent periods, and are neither transferable nor refundable.

6.6 The additional language Option is billed annually, per language.

Article 7 — Access to the Platform

7.1 The Platform is accessible online at the address communicated to the Customer.

7.2 Unless otherwise agreed, Customer Content is hosted on encrypted cloud infrastructure provided by Amazon Web Services EU, within the European Union on servers located in France.

7.3 The Customer is responsible for the confidentiality of its Administrators’ and Users’ credentials, for managing their access rights, and for revoking access that is no longer justified.

7.4 The Customer informs Alf without delay of any unauthorised access of which it becomes aware.

7.5 The Customer shall not attempt to access another customer’s data, circumvent usage limits, reverse-engineer the Platform, or use it in a way liable to disrupt its operation.

Article 8 — Technical support and LegalOps support

8.1 Technical support. Alf provides the Customer with technical support covering the reporting and handling of malfunctions, defects and unavailability of the Platform. This support is unlimited in the number of requests, whatever the subscribed plan. Only the access channels vary by plan and are set out in the Plan Description. Video support, where included, is available by appointment.

8.2 LegalOps support. LegalOps support covers use of the Platform: process modelling, Workflow configuration, selection and adaptation of document templates, structuring of Dossiers and team training. It is counted in hours, under the onboarding service provided for in article 6.5 or the Option provided for in article 6.4. A request falling within technical support consumes no LegalOps hours.

8.3 Response times. Alf acknowledges any technical support request within twenty-four Business Hours and aims to resolve it within forty-eight Business Hours. This resolution target is a best-efforts obligation (obligation de moyens). Failure to meet it gives rise to no credit, penalty or indemnity.

8.4 Times are counted in business hours, in the metropolitan France time zone, excluding public holidays in metropolitan France.

8.5 The following fall outside both technical support and LegalOps support and are subject to a prior quotation, including without limitation: in-depth training of the Customer’s teams, data migration, custom development, third-party application integration, and any service exceeding the subscribed support capacity.

8.6 Alf performs no additional service without a quotation accepted in writing by the Customer.

Article 9 — Availability and maintenance

9.1 Alf aims for continuous availability of the Platform. This objective is a best-efforts obligation. Alf gives no committed availability figure.

9.2 Alf may interrupt access to the Platform for maintenance. Scheduled maintenance is announced to the Customer with reasonable notice and carried out, so far as possible, outside business hours.

9.3 Urgent action required by a security imperative may be taken without notice. Alf informs the Customer without delay and restores access as soon as possible. Such action, carried out in accordance with good practice, does not constitute a breach by Alf of its obligations and gives rise to no credit or indemnity.

9.4 Alf performs regular backups of Customer Content and maintains a restoration procedure.

9.5 Alf develops the Platform. Technical changes that do not affect the scope of the subscribed plan may occur at any time. Changes to the scope of the plan are governed by article 16.

Article 10 — Askalf PRO and third-party integrations

10.1 The Platform submits no Customer Content to a generative artificial intelligence model outside the Askalf PRO Option. Without subscription to that Option, no such processing takes place.

10.2 Activation of the Option is a matter for the Customer’s Administrator.

10.3 The Option consists of a technical connection between the Platform and the model provider chosen by the Customer. The Customer supplies its own access key and enters into its own contract with that provider. Alf is bound by no contract with that provider and takes no part in that relationship.

Accordingly, Alf gives no undertaking as to the quality, accuracy or relevance of the responses produced, the availability of the model, its cost, or technical changes decided by the provider. Amounts billed to the Customer by its model provider remain its sole responsibility, including in the event of abnormal consumption, unless such consumption results from a fault of Alf.

10.3 bis The Option carries no usage limit set by Alf. Neither the number of Users permitted to use it, nor the number of Workflows in which the agent is active, nor the volume of requests is capped by Alf, whatever the subscribed plan.

The only applicable limits are those arising from the contract entered into by the Customer with its model provider, in particular as regards quotas, rate limiting, available credits or suspension for overage. Alf is not a party to that contract, does not control its performance, and is not answerable for its consequences on the availability or operation of the agent.

10.4 The processing of requests by the Platform gives rise to logging, caching and retention operations, for the purposes of service operation, security and access traceability. These operations, together with the associated retention periods, are described in Alf’s security documentation, provided to the Customer on request.

Content submitted to the model is used for no purpose other than executing the Customer’s request.

10.5 The Customer selects its model from the catalogue built into the Platform. That catalogue is identical for all plans. The Customer may not connect a model outside that catalogue. The composition of the catalogue may change.

The presence of a model in the catalogue constitutes neither a recommendation, nor an endorsement, nor a warranty by Alf as to its performance, its provider’s policies, or the treatment it applies to the data submitted to it. It is for the Customer to assess the provider it selects and to accept that provider’s terms.

Alf may withdraw a model from the catalogue, in particular where its provider ceases to offer it. Withdrawal is announced to the Customers using it and gives rise to no right of termination or refund.

10.6 The Customer warrants that it holds the rights necessary in the Content it submits to the model and that its use complies with its own provider’s terms.

Where the Customer selects a provider established outside the European Union, the transmission is carried out by Alf on the Customer’s instruction. The Customer remains responsible for the legal basis of that transfer and for framing it under Chapter V of Regulation (EU) 2016/679.

10.7 Alf trains no model on Customer Content. Alf cannot give an equivalent undertaking for the provider chosen by the Customer, whose terms fall under the contract entered into by the Customer.

10.8 The Platform includes no electronic signature service. The Customer chooses its own provider and enters into its own contract with it. Connecting that provider to the Platform through an application programming interface is an Option, quoted separately.

10.9 Alf is answerable neither for the electronic signature level delivered by the provider chosen by the Customer within the meaning of Regulation (EU) No 910/2014, nor for the evidential value of the documents so signed, nor for the retention of the associated evidence.

10.10 Articles 10.3, 10.5 and 10.6 apply to any third-party application the Customer connects to the Platform, whatever its nature.

Article 11 — Customer Content and confidentiality

11.1 Customer Content remains the Customer’s exclusive property. Alf acquires no right in it other than the strictly necessary right to host and process it in performing the contract.

11.2 No Customer Content is presumed to be public. Alf treats it as confidential, whether or not the Customer identifies it as such, and whether or not it constitutes a trade secret within the meaning of article L151-1 of the French Commercial Code (Code de commerce).

11.3 Alf shall not use Customer Content for any purpose other than performing the contract, and in particular not for analysis, named statistics or product development.

11.4 Each party undertakes to preserve the confidentiality of the other’s information for the term of the contract and for five years from its end.

11.5 The Customer is responsible for the lawfulness of the Content it uploads and for the rights it holds in it.

Article 12 — Deletion of Dossiers and retention

12.1 Deletion of a Dossier by the Customer is first a logical deletion. The Dossier no longer appears in the interface but remains recoverable for thirty days and continues to occupy storage volume.

12.2 On expiry of that thirty-day period, deletion becomes permanent. The Dossier ceases to be recoverable and frees the corresponding storage volume. It remains counted for the contract year in which it was created, under article 5.6.

12.3 The Administrator may request the immediate permanent deletion of a Dossier. Such deletion is irreversible.

12.4 These provisions do not prevent the performance of erasure requests addressed to Alf by the Customer under Annex 1.

Article 13 — Intellectual property

13.1 Alf remains the holder of all intellectual property rights in the Platform, its source and object code, its interfaces, its architecture, its databases, its algorithms, its documentation, its trade marks, its domain names, its visual identity and its generic document templates, together with all developments thereof.

13.2 Alf warrants that it holds the rights necessary to grant the right of use provided for in article 3.

13.3 Reservation of rights. The contract confers on the Customer a right of use only. Any right not expressly granted to the Customer remains the exclusive property of Alf. No provision of the contract may be construed as an assignment, an implied licence or a transfer of any intellectual property right to the Customer.

13.4 The Customer shall not reproduce, adapt, translate, decompile, disassemble, extract, distribute or sub-license all or part of the Platform, save where the law imperatively permits, nor remove or alter its proprietary notices.

13.5 Competing use. The Customer shall not use the Platform, its access to it, or information obtained in that context to design, develop, train or evaluate a competing product or service, nor to carry out or publish benchmarks without Alf’s prior written consent.

13.6 Model training. The Customer shall not use items produced by the Platform, its interfaces or its documentation to train, fine-tune or evaluate an artificial intelligence model, whoever its provider.

13.7 Feedback and suggestions. Feedback, suggestions, feature requests and reports sent by the Customer may be freely used by Alf, without consideration and without limitation of duration or territory. The Customer may claim no right in the resulting developments of the Platform.

13.8 Configurations made by the Customer, and the Content it uploads, remain its own.

13.9 Survival. This article survives the end of the contract, whatever the cause.

Article 14 — Alf’s role and the Customer’s exclusive responsibility

14.1 Nature of the service. Alf is a software publisher. The Platform is a technical tool made available to legal and accounting professionals to store, centralise, organise, track and share their matters. Alf is not a law firm, carries out none of the activities reserved by French Law No. 71-1130 of 31 December 1971, and takes no part whatsoever in the services the Customer provides to its own clients.

14.2 No legal advice. Alf provides no legal advice. Technical support and LegalOps support relate exclusively to use of the Platform: process modelling, Workflow configuration, structuring of Dossiers and team training. They involve no analysis of the legal position of the Customer or of a third party, no recommendation as to how to proceed in a matter, and no drafting or review of any instrument on the Customer’s behalf.

14.3 Document templates. The document templates made available on the Platform constitute documentary information and reference material within the meaning of article 66-1 of the Law of 31 December 1971. They are generic. They were prepared neither in the light of the Customer’s situation, nor in the light of that of its own clients or end users, and must be adapted by the Customer before any use for their benefit.

14.4 Askalf PRO. Outputs produced by the Askalf PRO Option are generated by the model chosen by the Customer, on the Customer’s account and at its initiative. They do not constitute legal advice and do not bind Alf.

14.5 The Customer’s exclusive responsibility. The Customer is solely responsible for:

the decision to use the Platform for a given matter;
the Content it uploads, its lawfulness and its accuracy;
the adoption, adaptation and validation of the templates and automations proposed by Alf;
the configuration of its Workflows, their legal appropriateness and their consistency with its own procedures;
the dates, time limits and deadlines it enters;
the documents it produces from the Platform and their adaptation;
the decisions, acts and steps it takes;
the persons it invites and the rights it grants them.

14.6 Technical nature of the Platform and role of configuration. The Platform stores, centralises, organises and connects Customer Content, and executes the configurations and automations defined in the Customer’s workspace.

The Workflow templates, document templates and automations proposed by Alf are generic proposals. The Customer selects, adapts and validates them under its sole responsibility. It is for the Customer to verify, before implementing them, that they match its processes, its professional obligations and the circumstances of each matter.

Outside those configurations as validated by the Customer, the Platform does not verify, validate or review Customer Content, the data the Customer enters or the documents it produces, and forms no view as to their accuracy, relevance or compliance. It executes what the Customer has configured, on the terms on which the Customer configured it.

14.7 Deadlines and reminders. Date-tracking, reminder and alert features are organisational aids. The Customer remains solely responsible for identifying, calculating and meeting the time limits incumbent on it, in particular procedural and limitation periods, irrespective of any reminder feature. These features do not replace the Customer’s own control arrangements. Any liability of Alf for a malfunction of these features remains governed by article 21.

14.8 Professional secrecy and professional rules. The Customer remains the sole judge of what it uploads to the Platform and of the persons to whom it opens access, having regard to the professional rules applicable to it, in particular the professional secrecy established by article 66-5 of the Law of 31 December 1971, the rules on conflicts of interest, and its professional conduct obligations. Alf is not in a position to assess those rules on the Customer’s behalf and assumes no responsibility in that respect.

14.9 End clients and invited third parties. The Customer is solely responsible, towards its own clients, its end users and the third parties it invites, for the services it provides to them and the information it communicates to them by means of the Platform. Any claim on their part relating to those services falls exclusively within their relationship with the Customer. The Customer indemnifies Alf against any claim of that nature.

14.10 Professional validation. It is for the Customer to have any legal decision taken on the basis of material from the Platform validated by a qualified legal professional.

Article 15 — Price and payment

15.1 The applicable price is that of the Plan Description in the version in force on the subscription date. Prices are stated exclusive of tax. Value added tax at the applicable rate is added.

15.2 For a VAT-registered Customer established in another Member State of the European Union, the invoice is issued exclusive of tax under the reverse charge, subject to the provision of a valid intra-EU VAT number. Failing that, French VAT applies.

15.3 The subscription is payable in advance, for the subscribed period.

15.4 Payment is made online, by payment card or by direct debit under a mandate registered by the Customer. The Customer authorises recurring payments corresponding to the subscribed frequency and maintains a valid means of payment throughout the term of the contract. Card payments are subject to strong customer authentication where the regulations so require.

15.5 On first subscription, access to the Platform is opened once payment is collected. The Effective Date and the Anniversary Date run from that collection.

15.6 An annual subscription carries a discount, in consideration of a firm twelve-month commitment. The corresponding price is the price of that committed period, agreed by the Customer in the knowledge of the discount obtained. It is not refundable where the Customer terminates before the end of the term.

15.7 By way of exception, the Customer obtains a refund of the unused portion in the event of a breach by Alf of its essential obligations, of termination at Alf’s initiative other than for the Customer’s breach, or of prolonged unavailability of the Platform attributable to Alf. No refund is due where the unavailability results from an event of force majeure.

15.8 Invoices are issued electronically and made available to the Customer in its account area.

15.9 In accordance with article L441-10 of the French Commercial Code, any late payment automatically gives rise, without any reminder being necessary, to late payment interest calculated at three times the applicable French statutory interest rate, together with a fixed recovery indemnity of forty euros. Where recovery costs actually incurred exceed that fixed amount, Alf may claim additional compensation on production of supporting evidence.

Article 16 — Changes to plans and prices

16.1 Alf develops its catalogue. It may change the composition of its plans, their features, their limits and their prices, and publish a new version of the Plan Description at any time. The effects of such changes on a running subscription are governed by the following provisions.

16.2 Improvements. New features and improvements made available to the subscribed plan are provided to the Customer as soon as they go live, at no additional cost, without formality and without any change to its price, whatever the frequency of its subscription.

16.3 No retroactive effect. No change to price or scope applies to a period already paid for.

16.4 Annual subscription. During the current committed period, the price and the scope of the subscribed plan remain unchanged. A later version of the Plan Description has no effect on that subscription. It applies from renewal, subject to notice being given to the Customer at least three months before the Anniversary Date. A Customer who declines it does not renew its subscription, at no cost or indemnity.

16.5 Monthly subscription. Alf may change the price and the scope of the subscribed plan. The change is notified to the Customer at least thirty days before it takes effect and applies from the first monthly billing date following the expiry of that period.

A Customer who declines the change opts out of renewal of its subscription, under article 17.3, before that effective date. It incurs no cost or indemnity. Continued use of the subscription beyond the effective date constitutes acceptance.

16.6 Alf does not accept the risk of changes in its infrastructure costs within the meaning of article 1195 of the French Civil Code.

Article 17 — Term, renewal and termination

17.1 The contract takes effect on the Effective Date, for the subscribed period.

17.2 It renews automatically for a further period of the same length, unless the Customer opts out.

17.3 The Customer may opt out of renewal until midnight on the Anniversary Date, with no notice period and at no cost. This may be done from its account area or by written notice.

17.4 Payment for the following period is taken on the day after the Anniversary Date, by charging the registered means of payment.

17.5 Alf may terminate the contract at expiry, by informing the Customer at least three months before the Anniversary Date.

17.6 Alf sends the Customer, between three months and one month before the Anniversary Date, a notice stating the opt-out deadline and, where applicable, the price revision provided for in article 16.4.

Article 18 — Plan changes

18.1 Upgrade. The Customer may subscribe to a higher plan at any time. The change takes effect immediately and the limits of the new plan apply from that moment.

18.2 On a monthly subscription, the price difference between the two plans is billed for the current month. The Anniversary Date is unchanged and no new commitment arises.

18.3 On an annual subscription, the running subscription ends. Alf issues a credit note for the months paid in advance and not used, any month begun being due in full. That credit is calculated on the amounts actually paid by the Customer, discount included. It is set off against the annual fee for the new plan and is neither payable in cash nor transferable. A new twelve-month commitment runs from the change, the date of which becomes the new Anniversary Date. That date is brought to the Customer’s attention before the change is validated.

18.4 Downgrade. On an annual subscription, moving to a lower plan is not possible before the end of the committed period.

18.5 On a monthly subscription, moving to a lower plan takes effect on the following renewal date. Items exceeding the limits of the lower plan are deleted on that date.

18.6 Alf informs the Customer, before the change takes effect, of the nature and volume of the items that will exceed the new limits, and gives it the opportunity to export them beforehand. The Customer determines, where applicable, what it keeps.

18.7 An upgrade immediately raises the applicable Dossier cap. On a monthly subscription, the counting period is unchanged and Dossiers already created during the current contract year remain counted. On an annual subscription, the date of the change becoming the new Anniversary Date, a new contract year and a new count begin on that date.

Article 19 — Payment default, suspension and termination

19.1 Where a direct debit or card charge fails on the due date, Alf sends the Customer a notice allowing it seven Business Days to remedy the default.

19.2 Failing remedy within that period, the contract terminates automatically and the Customer’s account switches to read-only, under article 20. Administrators and Users retain viewing access, with the rights attached to the “user” role, and the ability to download Customer Content. No creation, modification or invitation is possible.

19.3 During that period, a message displayed in the Platform reminds the Customer of the situation and of the date on which the Content will be erased.

19.4 Payment made during the read-only period restores full access and ends the termination, subject to settlement of the interest and indemnities provided for in article 15.9.

19.5 Either party may terminate the contract in the event of a serious breach by the other of its obligations, not remedied within thirty days of a formal notice that has remained without effect.

19.6 Immediate suspension. Alf may immediately suspend all or part of access in the event of an attempt to access another customer’s data, circumvention of usage limits, reverse engineering, introduction of malicious code, abnormal volumes compromising the operation of the Platform, or use infringing third-party rights.

Suspension is limited to what is strictly necessary to bring the disturbance to an end. Alf informs the Customer without delay, stating the reason and the measures expected, and restores access as soon as the cause has ceased. Customer Content is retained during the suspension.

Article 20 — End of contract and reversibility

20.1 From the end of the contract, whatever the cause, the Customer’s account is maintained in read-only mode for thirty calendar days. During that period, the Customer freely downloads its Content from the Platform, using the download functions available on the document screens.

20.2 Reversibility is thus provided on a self-service basis. No written request is necessary and no return by Alf is required.

20.3 Alf charges no fee for the return of Customer Content or for switching provider. Read-only access is not conditional on payment of any sums outstanding. Recovery of such sums is pursued through the means provided for in article 15.9 and through any action for payment.

20.4 On expiry of the thirty-day period, Customer Content is permanently deleted and the account is closed. Alf provides a written certificate to that effect on request.

Article 21 — Liability

21.1 Alf is liable to the Customer for the proper performance of the obligations arising from the contract, whether performed by Alf itself or by other service providers, in accordance with article 15 of French Law No. 2004-575 of 21 June 2004. Alf may be relieved of all or part of its liability by proving that the non-performance is attributable to the Customer, to the unforeseeable and irresistible act of a third party outside the contract, or to an event of force majeure.

21.2 In accordance with article 14, Alf is not liable for the consequences of the Customer’s use of the Platform, for the content of Dossiers, for Workflow configuration, for legal decisions taken by the Customer, or for services provided to the Customer by its own providers, including without limitation its model provider and its electronic signature provider under article 10.

21.3 Alf’s liability, on all grounds combined, is limited to the total sums paid by the Customer under the contract during the twelve months preceding the triggering event. This limitation does not apply in the event of wilful misconduct or gross negligence, nor in the event of personal injury, nor where the law excludes it.

21.4 Alf is not liable for indirect loss, including loss of revenue, loss of customers and damage to reputation.

21.5 The Customer is responsible for the Content it uploads, for compliance with third-party rights and for managing its Administrators’ and Users’ access. It indemnifies Alf against any third-party claim based on the Content it has uploaded.

21.6 Alf takes out and maintains professional indemnity insurance. The certificate is provided on request.

Article 22 — Force majeure

22.1 Neither party is liable for the non-performance of an obligation resulting from an event of force majeure within the meaning of article 1218 of the French Civil Code.

22.2 The affected party informs the other without delay. The affected obligations are suspended for the duration of the event.

22.3 In accordance with the case law of the French Cour de cassation, a debtor of an obligation to pay a sum of money may not be relieved of payment by invoking force majeure.

22.4 If the event continues for more than two months, either party may terminate the contract by written notice, without indemnity.

Article 23 — Personal data

23.1 The terms on which Alf processes personal data on the Customer’s behalf are set out in Annex 1.

23.2 Alf’s processing of data relating to account management and the commercial relationship is carried out under its own responsibility, on the terms described in the Privacy Policy.

23.3 Data protection contact: privacy@askalf.com.

Article 24 — Customer references

24.1 Alf may state the Customer’s name, reproduce its logo and describe the nature of the project in general terms, on its commercial materials and its website. The Customer may object at any time, by simple notice and without having to give reasons; Alf then withdraws the reference within a reasonable time.

24.2 Any communication going beyond this — detailed case study, testimonial, attributed quotation, figures relating to the Customer, screenshots of its platform — requires the Customer’s prior written consent to the relevant material.

Article 25 — Assignment

25.1 The Customer may not assign the contract without Alf’s prior written consent.

25.2 The Customer agrees in advance, within the meaning of article 1216 of the French Civil Code, to the assignment of the contract by Alf to a third party in the context of a merger, contribution, sale of business or restructuring. The assignment is notified to the Customer in writing.

Article 26 — Changes to these Subscription Terms

26.1 Alf may amend these Subscription Terms. Each new version is published, numbered and dated, and carries an effective date.

26.2 Non-material changes. Drafting changes, clarifications, corrections and updates to contact details or addresses apply to all Customers from the effective date of the new version. Alf informs Customers by email and by a message displayed in the Platform. Continued use beyond that date constitutes acceptance.

26.3 Material changes. Changes relating to price, plan scope, term, liability, data processing or termination conditions are notified to all Customers at least thirty days before the effective date of the new version.

They apply, for a monthly subscription, from the first billing date following that effective date, and, for an annual subscription, from renewal, article 16.4 remaining applicable.

26.4 A material change is subject to the Customer’s acceptance on its first login following the effective date. A Customer who declines thereby opts out of renewal of its subscription, at no cost or indemnity, and retains use of the service until the end of the paid period.

26.5 The Subscription Terms applicable to a period already paid for remain those accepted for that period.

Article 27 — Publication, retention and notices

27.1 These Subscription Terms, the Plan Description, Annex 1 and the Privacy Policy, in the version in force, are published on Alf’s website, each identified by a version number and a date.

A copy of the documents accepted by the Customer, in the version accepted, is retained and made available to it in its account area for the term of the contract and for three years from its end.

27.2 Notices between the parties are given in writing and by email, to the address registered on the Customer’s account and to the address published on the website for Alf.

Article 28 — Miscellaneous

28.1 If a provision of the contract is declared void or unenforceable, the others remain in force. The parties shall confer to substitute a valid provision pursuing the same objective.

28.2 A party’s failure to rely on a provision does not amount to a waiver of the right to rely on it subsequently.

28.3 The contract creates between the parties neither a partnership, nor an agency, nor an employment relationship.

28.4 The contract is drawn up in French. Any translation is provided for convenience and the French version prevails.

Article 29 — Governing law and jurisdiction

29.1 The contract is governed by French law.

29.2 In the event of a dispute, the parties shall seek an amicable solution for three months from written notification of the dispute.

29.3 BETWEEN PARTIES ALL OF WHICH HAVE CONTRACTED IN THE CAPACITY OF COMMERÇANT (TRADER), ANY DISPUTE RELATING TO THIS CONTRACT, INCLUDING ITS VALIDITY, INTERPRETATION, PERFORMANCE OR TERMINATION, FALLS WITHIN THE EXCLUSIVE JURISDICTION OF THE TRIBUNAL DE COMMERCE OF PARIS, INCLUDING WHERE THERE ARE MULTIPLE DEFENDANTS, THIRD-PARTY PROCEEDINGS OR URGENT PROCEEDINGS.

29.4 This jurisdiction clause does not apply to a Customer that has not contracted in the capacity of commerçant. The ordinary rules of jurisdiction apply to it.

Annex 1 — Data Processing Agreement

Processing of personal data on the Customer’s behalf

This Annex is entered into pursuant to article 28 of Regulation (EU) 2016/679 of 27 April 2016. The Customer acts as controller, Alf as processor.

Article 1 — Subject matter, duration, nature and purpose

1.1 Subject matter. The hosting and processing, by Alf, of the personal data contained in Customer Content, for the purpose of providing the Platform.

1.2 Duration. The term of the contract, extended by the retention period provided for in article 20 of the Subscription Terms.

1.3 Nature of the operations. Collection, recording, organisation, structuring, storage, consultation, use, disclosure by transmission, erasure.

1.4 Purpose. To enable the Customer to manage, track and share its legal matters by means of the Platform.

1.5 Categories of data subjects. The Customer’s Administrators and Users; the natural persons whose data appears in the Dossiers, including employees, clients, contracting parties, opposing parties and their advisers.

1.6 Categories of data. Identification and contact data; professional data; the content of uploaded documents; connection data and usage logs. As Dossiers may contain data falling within articles 9 and 10 of the Regulation, in particular in employment litigation, the Customer informs Alf where this is the case.

Article 2 — Instructions

2.1 Alf processes the data only on the Customer’s documented instructions. The contract and this Annex constitute those instructions.

2.2 Alf informs the Customer if an instruction appears to it to infringe the Regulation or another applicable provision.

2.3 Alf informs the Customer where a legal obligation requires processing beyond those instructions, unless the law prohibits that information.

Article 3 — Confidentiality

Alf ensures that persons authorised to process the data have committed themselves to confidentiality or are under a statutory obligation of confidentiality, and access only the data necessary for their duties.

Article 4 — Security

4.1 Alf implements appropriate technical and organisational measures within the meaning of article 32 of the Regulation, taking into account the state of the art, the costs and the nature of the processing.

4.2 These measures include encryption of communications and of data at rest, tenant separation, access rights management, access logging, and a backup and restoration capability enabling the availability of and access to the data to be restored in a timely manner in the event of an incident.

4.3 These measures are described in detail in Alf’s security documentation, provided to the Customer on request.

Article 5 — Sub-processors

5.1 The Customer authorises Alf, by a general authorisation within the meaning of article 28(2) of the Regulation, to engage sub-processors. The list of sub-processors in force is provided to the Customer on request, and to any prospective customer who requests it before subscribing.

5.2 That list states, for each sub-processor, its identity, its purpose and the country in which the data is hosted.

5.3 Alf informs the Customer of any addition or replacement of a sub-processor at least thirty days before it takes effect. The Customer may object in writing, with reasons, within that period. Failing agreement, the Customer may terminate the contract without penalty, with a refund of the unused portion.

5.4 Alf imposes on each sub-processor, by contract, the same obligations as those provided for in this Annex, and remains fully answerable to the Customer for their performance.

5.5 Alf keeps this list up to date and provides it within a reasonable time from the request.

Article 6 — Transfers outside the European Union

6.1 The data is hosted within the European Union, in France, subject to article 6.2 and to transfers carried out under article 10 of the Subscription Terms.

6.2 Any transfer to a third country is covered by an adequacy decision in force or, failing that, by the standard contractual clauses adopted by Commission Implementing Decision (EU) 2021/914 of 4 June 2021.

6.3 If an adequacy decision on which a transfer relies is invalidated or suspended, the standard contractual clauses referred to in article 6.2 apply automatically to that transfer, without any amendment being necessary.

6.4 The catalogue referred to in article 10.5 of the Subscription Terms states, for each model offered, the identity of its provider and the country in which that provider processes requests. This information is accessible to the Customer within the Platform, before any selection, so that it can identify the destination of the data it will submit.

Those providers are not sub-processors of Alf: the Customer contracts directly with the one it selects and remains controller in respect of it.

Article 7 — Assistance to the Customer

7.1 Taking into account the nature of the processing, Alf assists the Customer, by appropriate technical and organisational measures, in fulfilling its obligation to respond to requests from data subjects exercising their rights.

7.2 Alf assists the Customer in ensuring compliance with the obligations set out in articles 32 to 36 of the Regulation, taking into account the information available to it.

7.3 Where a request to exercise rights is addressed directly to Alf, Alf forwards it to the Customer without delay and does not act on it of its own initiative.

Article 8 — Personal data breaches

8.1 Alf notifies the Customer of any personal data breach without undue delay after becoming aware of it.

8.2 That notification sets out, so far as the information is available, the nature of the breach, the categories and approximate number of data subjects and records concerned, the likely consequences, and the measures taken or envisaged.

8.3 Alf provides the Customer with further information as it becomes available, so as to enable the Customer to meet its own notification obligations.

Article 9 — Data at the end of the contract

9.1 At the end of the contract, the Customer has the read-only period provided for in article 20 of the Subscription Terms to retrieve all of the data using the Platform’s download functions. That facility constitutes the return of the data within the meaning of article 28(3)(g) of the Regulation.

9.2 On expiry of that period, Alf deletes the personal data and destroys existing copies, unless a legal retention obligation applies, of which it informs the Customer.

9.3 Retrieval of the data is not subject to any financial condition.

Article 10 — Documentation and audit

10.1 Alf maintains the record of categories of processing activities carried out on the Customer’s behalf, provided for in article 30(2) of the Regulation.

10.2 First level — documentation. Alf makes available to the Customer the information necessary to demonstrate compliance with the obligations laid down in article 28 of the Regulation. To that end it provides, on request, its security documentation, completed security questionnaires and, where it holds them, audit reports issued by an independent third party. Providing these items constitutes performance of Alf’s obligation.

10.3 Second level — audit. Where those items prove insufficient in the light of a specific and reasoned concern of the Customer, the Customer may have an audit carried out, by itself or by an independent auditor who is not a competitor of Alf.

Such an audit takes place at most once per contract year, subject to thirty days’ notice, during business hours, under a confidentiality undertaking by the auditor, without access to the data of any other Alf customer and without disruption to the service. Its scope is limited to the processing carried out on the Customer’s behalf.

10.4 The costs of the audit are borne by the Customer. They are borne by Alf where the audit reveals a substantial breach of its obligations.