We welcome you to ask.com and thank you for your trust.

This service is proposed by Alf SAS located in France at 9 rue des colonnes – 75009 PARIS, France registered under the number 845 055 102 at the Trade Registry of Paris.

Askalf.com website is hosted by AWS XXXXXXXXXXXXXX and the servers used are located in Europe.

You will find below information about how we collect your personal information when you use our Site and / or Services.

By accessing or using the website and / or the services provided by Alf, you acknowledge that you (i) have read and agree to be bound by the following Privacy & cookies policy applicable to the day of your last login (” the “Privacy policy“, the “Policy”) and (ii) you agree to comply with all applicable laws and regulations. If you do not agree to this Policy, we are unfortunately unable to provide you with our Services and you must stop using the Site. However, we would be happy to understand your decision so feel free to email us at (hello@askalf.com)

To simplify the reading of this Privacy and cookies policy, here are the definitions of the names used:

“Website” refers as to any website whose access is provided by Alf, including but not limited to askalf.com as well as all the subdomains offered in direct access from the askalf.com site

“Services” refer to the Site, the software and all services provided by Alf via the Site and described below paid or free.

“Alf”, “us”, “our” and “ours” refer to the company Alf.

“User”, “You”, “Your” and “Yours” refer as to each customer, visitor who uses the Website and / or Services on his behalf. If you access or use the Services on behalf of any company, organization or other entity, then, (a) “You”, “Your” and “Yours” also refer to that entity, (b) you represent and warrant that you are an authorized representative of the entity with authority to bind that entity, and (c) you agree to the Privacy Policy on behalf of that entity.

“Customer” refers as to any Customer of the User, whose information will be collected during the use of the Services and / or the Website by the User for his business needs, and which therefore does not use the Services directly and in his name.

“User Information” refers as to the information (including Personal Information as defined in C. The Privacy Policy) as well as all information relating to the personal and business situation, profile, transactions, comments, questions, and any type of informative content (including documents, posts, videos, presentations, etc.) provided when the Website is used, or collected by Alf and / or by the User (as part of his relationship with the Customer in particular), for or while using or performing the Services.

“Third Party Providers” refers as third party service providers with whom Alf has entered into partnerships in order to offer and provide you with the Services.

“Intellectual Property Rights” refers as to all rights in patents, copyrights, trademarks, trade secrets, and all other intellectual property rights existing or available to be known at a later date, and therefore all applications and registrations, resulting renewals and extensions, within the laws of any country, territory or jurisdiction.

“Documents” refers as documents drawn from the forms completed by You, accessible in electronic format on the Website for the execution of the Services.

Privacy policy, personal data and cookies

In order to offer you the best experience on our Site and for our Services, you are required to provide us with certain information about You and / or about those of Your Clients (directly or indirectly), however, you are concerned about how we collect, use and disclose this information. This is why we describe below the treatments that we operate for your personal data and in particular the cookies used to better understand your needs when you visit us.

1. Personal Data

Personal data we collect is information that can directly or indirectly identify a natural person and that is collected directly when using our Services or when browsing the Site. As a data controller, the User may collect all information identifying his Customer (name, phone number, email address, addresses, etc.), when or for the use of the Services. We may also collect personally identifiable information (name, phone number, email address, addresses, etc.) and information about the transactions you make using our Services.

For some services ordered, You may also collect information about the relatives of the Clients provided that you make Your case with their consent (“Personal Data”).

2. Purpose of Personal Data we collect

Alf as a GDPR controller

As a data controller, Alf may collect Personal Data as part of the management and operation of the Website.

While browsing the Website and / or when You wish to benefit from the Services available on the Website, Alf may collect certain Personal Data including: first name, last name, postal address, email address, telephone number, etc.

Personal Data is retained only for the time necessary to achieve the purpose for which Alf holds such Personal Data, in order to meet Users’ needs or to fulfill its legal obligations.

We use Personal Information to:
(i) perform the Services,
(ii) improve our Services such as our features and content,
(iii) allow you to enjoy and navigate with ease on our Site,
(iv) customize your experience during your visits from information obtained about your interests or your navigation,
(v) provide or offer useful information and notifications of software or service updates,
(vi) make you benefit from our newsletters, blog, marketing or promotional materials and any other information about the Services and products we offer or offered by Third Party Providers, and
(vii) verify that our Services correspond to your needs.

Thus, the collection of Personal Data has for purpose, for example:

• account creation, management and tracking
• the processing of an order and / or a subscription and its invoicing
• responses to Users or complaints and customer recovery
• the development of customer statistics

We keep Personal Data for the duration of the subscription or the contract which binds us to You. We retain Personal Data after we have ceased to provide Services to You, even if you choose to close Your Account, to the extent necessary to comply with our legal and regulatory obligations. We also keep Personal Data in order to comply with our tax, accounting and financial obligations, when our contractual obligations with Third Party Providers oblige us to do so. When we store Personal Data, we do so in accordance with the applicable limitation periods and the retention requirements prescribed by applicable law.

Alf may be provided with Personal Information concerning Users when we act as a service provider for a User of Alf, and in accordance with the right of access granted by the User to Alf for the purposes of the proper performance of the Services.

3. Personal Data concerning the use of the website (cookies and tags)

Cookies and website tags are small files that allow us to save and store some of the Personal Data to facilitate your browsing on the Website.

This information may be shared anonymously with third parties in order to help us better understand your expectations and your behavior when browsing our Website, such as the analysis of our visibility, our traffic. You may at any time configure your software to refuse cookies (be careful as this may prevent access to certain features of our Site or Services).

The Third Parties with whom we share the information collected from the cookies placed on the Website are Google Analytics to measure the use of the Site through information on the pages you visit, the time spent on these pages, the links used for us to find where you click on our pages. All this information is anonymous and Google Analytics can not use or share this information. You can refuse cookies [Google Analytics] (https:/Aools.google.com/dlpage/gaoptout). And to delete all the cookies installed by your browser, just click on these links according to your Firefox browser. Chromium. Internet Explorer. Safari.

We use the following cookies:

4. Personal Data security

See the provisions described in Article 6 indicated in the Terms. Note, however, that if Personal Information is subject to specific security obligations, we cannot guarantee the maintenance of this specific adequate level of protection, you must therefore refuse to communicate it to us and inform us so that we can offer you alternative solutions to the performance of the Services ordered.

5. Trustly providers

If during and for the performance of our Services, we use the services of a Third Party Partner, in particular for identity verification services, web hosting, data analysis, customer service, distribution electronic mail, a SAAS for the automation of online procedures and formalities, banks, lawyers, etc. you understand and consent to the sharing of Personal Information with this / these Third Parties for the performance of the subscribed service.

However, when applicable, Your use of the Services with such Third Party Partner (s) is subject to their privacy policies. Although they are chosen and serious professionals and subject to applicable European law, You should consult those Third Party policies applicable to Your personal data.

If and when performing our Services, we use the services of a Third Party Provider, including for identity verification services, web hosting, data analysis, customer service, distribution email, you understand and agree to the sharing of Personal Data with this Third Party. However, Your use of the Services with this Third Party Provider is not subject to our privacy policy. Although they are chosen and serious professionals, we have no control over how they handle Personal Data. In addition, Third Party Providers who collect Personal Data directly (e.g. Stripe Inc. for your payment information) do not share with us the Personal Data they collect. It is your responsibility to consult the privacy policy of these Third Party Providers in order to know their practices before using the Services.

6. Other third parties

Apart from the third parties described in our Privacy Policy, and unless you obtain your prior consent, we do not sell, we do not transfer or otherwise share Personal Data with unidentified third parties. In addition, we may be required to share Personal Data with authorized third parties if such sharing is required by law, or to enforce our Privacy Policy, or to lawfully protect our rights or those of third parties, or to satisfy requests that may arise a court, law enforcement agency, regulatory authority or other public and governmental authority, which may include an authority outside your country of residence.

In the event that You make use of an external third party of Your choice, and who will have access to the Documents and / or Personal Data of Your Clients, You are responsible for the Personal Data transmitted under Your relationship with said third party and their protection under the applicable laws regarding the protection of personal data.

7. Assignment, transaction, merger

In addition, in a corporate transaction such as a merger, acquisition, reorganization or sale of assets, we may sell, transfer or otherwise share some or all of your data including your Personal Data. In this case, you will receive a notification if your Personal Data becomes subject to a privacy policy that is significantly different from ours.

8. Conservation, consultation or modification period of your Personal Data

All your Personal Data is securely stored on our servers and / or with our Third Party Providers depending on the nature of your information, for their legal retention period and / or for the contractual period agreed between Alf and the User if applicable. We have declared our files with the CNIL # 2037007. You may view, delete or modify your Personal Data by email (hello@askalf.com).

9. Your data obligations

Users acknowledge that the Personal Data communicated by them on the Site and / or using the Services is valid, adequate and up-to-date. Only the Users are responsible for the Personal Data concerning them or concerning their Customer if any communicated.

Users undertake not to infringe on the privacy and protection of the personal data of any third party.

10. Your data protection rights

Depending on your country of residence and applicable law, you have the following rights:

• A right of access: either a right to ask Alf for a copy of the Personal Data about you;
• A right of rectification: either the right to request rectification or updating by Alf of Your Personal Data;
• A right of opposition: either the right to object to your Personal Information being processed by Alf;
• A right to be forgotten: or, under certain conditions, the right to ask Alf to delete your Personal Data as soon as possible;
• The right to the limitation of the treatment: is the right to request the limitation of the treatment of Your Personal Data;
• The right to portability of data: the right to request that Personal Information about you be transferred to another controller, where technically possible.

When the processing of Your Personal Data is based on a consent previously granted, You may at any time exercise Your right to withdraw consent.

In order to assert your data protection rights, you can exercise Your rights at any time with Alf, and subject to justify Your identity, by contacting us either directly on the Website under the heading “Talk to sales”, or by mail to the following address: 9 rue des colonnes – 75009 PARIS, either by email (hello@askalf.com).

We will fulfill Your request to the extent required by applicable law. We will not be able to respond to a request if Your Personal Data is no longer in our possession. If your response to your request does not satisfy you, please contact the data protection authority in your country.

11. Unsubscribe

You will receive regular messages, alerts or notifications regarding the Services ordered on our Website regarding your Account or Services as well as updates to our Website and Services. For a good experience of our Services, you can not unsubscribe from these communications. However, you can unsubscribe from all other types of communications such as promotional mails by following the unsubscribe instructions provided in these emails or contact us (hello@askalf.com).

12. Terms of use

This Privacy policy applies under the same conditions as the Terms of use establishing the use, the disclaimers and the limitations of liability governing the use of our Services (section A above).

13. To contact us

Do not hesitate: hello@askalf.com